SWISSPEARL

Swisspearl Boosts
Lead Conversion Rate to 65%
with Upseller Chat

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Swisspearl is a top-tier European firm that specializes in making and distributing fibre-cement products, mainly used in roofing. They cater to a broad audience, including architects, contractors, and resellers.
Challange
  • Complex Product Range: Swisspearl ‘s extensive list of products needed a platform where customers could easily find what they were looking for.
  • Audience Diversity: The challenge was to cater to a broad and diverse set of customers, from architects to contractors.
Solution

Upseller unleashed Swisspearl’s sales potential through a comprehensive chatbot solution combined with expert live chat sales service.

65%

Sales come from Live Chat Sales leads

99%

Customer satisfaction rate

24/7

Cut down customer response time

“We regularly meet with Upseller to discuss feedback and review important metrics. If we find that a certain topic is frequently searched for, we try to highlight it on our website. Beyond helping with customer service and sales, Upseller also provides insights for our website’s development. We’re pleased with their performance and team.”

Marko Vikki,

Product Manager at Swisspearl

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