Vattenfall is among Europe’s leading electricity sellers and heat producers. The company is renowned for its commitment to responsible energy practices, focusing solely on fossil-free electricity generation through water, wind, solar, and nuclear power or their combinations.
Challenges
The telephone service is always overload and customer services can instantly interact with customers.
An in-house chat system that could not meet all the customers’ needs.
Changes in the energy sector, which led to a strong increase in demand for customer service.
Solutions
Live Chat Sales: Enabling customers to sign electricity contracts via chat effortlessly.
AI-powered Virtual Assistant: Offering a smart and round-the-clock customer support.
Live Chat Customer Service: Delivering personalized, real-time responses to customer inquiries.
135%
Online sales growth.
24/7
Customer Service
90%
Customer
Satisfaction Rate
“Upseller and us have grown together. It’s wonderful to work with a partner who gives answers before anything has even been suggested. Upseller is always one step, two ahead, and that shows commitment.”