VATTENFALL

Vattenfall Achieves 135% Sales Growth Through Upseller´s Services

Vattenfall is among Europe’s leading electricity sellers and heat producers. The company is renowned for its commitment to responsible energy practices, focusing solely on fossil-free electricity generation through water, wind, solar, and nuclear power or their combinations.

Challenges

  • The telephone service is always overload and customer services can instantly interact with customers.
  • An in-house chat system that could not meet all the customers’ needs.
  • Changes in the energy sector, which led to a strong increase in demand for customer service.
Solutions
  • Live Chat Sales: Enabling customers to sign electricity contracts via chat effortlessly.
  • AI-powered Virtual Assistant: Offering a smart and round-the-clock customer support.
  • Live Chat Customer Service: Delivering personalized, real-time responses to customer inquiries.

135%

Online sales growth.

24/7

Customer Service

90%

Customer Satisfaction Rate

“Upseller and us have grown together. It’s wonderful to work with a partner who gives answers before anything has even been suggested. Upseller is always one step, two ahead, and that shows commitment.”
Erika Ali-Hokka
Vattenfall Oy Business Developer
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